It’s extremely important for Amazon sellers to keep a close eye on their customer reviews. But how is a seller expected to stay on top of it when selling at a high volume? AMZShark has created a fast and simple solution to this issue: their feature known as Review Alerts.
The Review Alerts tool allows you to keep a close eye on your own product and effortlessly track your reviews. By simply adding your product’s ASIN into the software, you can see the date, rating, title, reviewer name, and the full text of every review. The arrows at the top of the page allow you to sort the data to your liking, whether it be by date, number of stars, or alphabetically.
You can also set your preferences to receive email alerts that notify you when a new review is posted below your desired threshold, e.g. 3-stars or less, 2-stars or less, etc. Receiving an email alert the moment a negative review is posted allows you to respond quickly and work with the customer to correct any errors. Swift and effective customer service oftentimes influences the customer to replace a poor review with a better one.
AMZShark also lets you use Review Alerts on your competitors’ products, to find out what problems or praise they are receiving. With one click you can export a CSV file to take this data offline and help you better see trends in your product reviews.
Sign up here to get your Review Alerts set up today. Use this advantage to help communicate with your customers to keep your feedback rating high.